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What are the delivery methods?
All orders are delivered by the So Colissimo service of the post office for metropolitan France and the Colissimo service for other countries.
Metropolitan France:
Isotoner.fr offers you several modes of transportation to ensure a prompt and careful delivery. So Colissimo: Orders are managed by the postal service and sent by Colissimo. Once your order leaves our warehouses, you will be able to track the status of your package using the Colisimo number found in the My account/ My orders section in the tracking of the order.
Several options are available for tracking within Metropolitan France:
• My home: your package is delivered to your home, with or without signature according to your preference. An email will inform you of the estimated delivery date of your package.
• My post office: your package will be made available for collection at your local post office for 10 business days. An email will be sent to you once the package is available for collection To claim your package, present your tracking number and an identification document.
• Commercial Relay: With your order you can choose to have your order delivered to a commercial relay centre near you or in another location. The network consists of more than 3,000 commercial centres (grocery stores, dry cleaners, book stores...) throughout France. The schedules of these businesses allow you to retrieve your package early in the morning, in the evening, or even on Saturdays. Once your order arrives at the network-affiliated business, you will receive an email to advise you that it is available for collection.
Other Countries:
Deliveries in other countries (Germany, Belgium, Netherlands, Luxembourg, Spain, Italy, Austria) are managed by the Colissimo service of the post office.
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How long will my order take to arrive?
Orders are processed from Monday to Friday, excluding holidays. For all orders made before midnight, your order will be processed over a period of 3 business days, beginning with the first business day after the order was placed. Then, the order will be given to Colissimo, our delivery service. Delivery times indicated by this service are:
• 2 working days for deliveries in metropolitan France
• 4 working days for other European countries
As a result, your order will take a minimum of 6 business days to arrive, beginning the day after you place your order. These delivery time figures are indications of the actual delivery time and are subject to change, particularly during periods of high demand.
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What are the delivery times?
Once sent, your order is delivered by the Colissimo service of the post office. The estimated delivery times given by the post office are:
• 4 business days within France
• 6 business days for other European countries.
These delivery time figures are indications of the actual delivery time and are subject to change, particularly during periods of high demand.
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How do I know where my package is?
For orders in France, an email will be sent to you as soon as your package has been sent with a link to the website of the postal service www.coliposte.net, which allows you to track the delivery of your package.
After receiving this email, the post office requires 24 hours to place your tracking number online.
You will also be able to follow the delivery of your package via the link found in the "My account" section "My orders".
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Which countries do you deliver to?
We deliver to Metropolitan France as well as the following European countries: Germany, Belgium, Netherlands, Luxembourg, Spain, Italy, Austria, Portugal, Greece, Denmark, Monaco.
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What are the delivery fees?
Delivery fees are calculated on the basis of 3 fee zones.
Metropolitan France:
• Free delivery for all orders greater than or equal to 49€ including VAT.
• Delivery charge of 4.90€ including VAT for all orders less than 49€ including VAT.
Other countries (Germany, Belgium, Luxembourg, Holland, Spain, Italy, Austria, Portugal):
• Free delivery for all orders greater than or equal to 49€ including VAT.
• Delivery charge of 5,90€ including VAT for all orders less than 49€ including VAT.
Denmark and Greece:
• Free delivery for all orders greater than or equal to 49€ including VAT. • Delivery charge of 12,90€ including VAT for all orders less than 49€ including VAT.