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Returns

Your satisfaction is essential! If you are at all dissatisfied with any item you purchase for any reason, you can exchange it or return it for a reimbursement. In compliance with article L.121-16 et seq. of the Consumer Code, you will have a period of 14 days following the day your package is received to exercise your right of retraction.

To make your return, return the new item(s) in their original packaging, accompanied by your attached return voucher to the following address: ISOTONER, Web Return Service 15140 Saint Martin Valmeroux FRANCE

The exchange for an identical item (of different size or colour) is realised without additional shipping charge. If the return is made due to an error on our part or a defective article, the return shipping fee will be paid by isotoner. Otherwise, you will pay the return shipping change.
Isotoner will process the exchange or reimbursement within 14 days of receiving your package at our processing facility. Exchanges and refunds are provided by Isotoner as soon as possible, and at the latest within 14 days of the customer exercising the right to return with proof that the products have been sent back (date and stamp from the Post Office on the return sticker) or following the arrival of the products at our depot. Isotoner offers refunds for returned products, provided that the above conditions are met , and it also refunds the basic delivery cost of the shipment if you return all of your order. If you do not return the entirety of your order and keep at least one of the products ordered, the basic delivery cost of the shipment will not be refunded by Isotoner. In case the product requested for exchange is unavailable, a reimbursement will be made automatically. The amount of all reimbursements will be directly credited to your credit card used to make payment. An email confirming the reimbursement will be automatically addressed to you by our securitised payment partner Paybox.

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