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Terms and conditions

The website www.isotoner.fr is published by the Totes >> ISOTONER company, headquartered at Saint Martin Valmeroux, registered in the Aurillac registry of commerce, registry number B 406 320 135 (63 B 13).

The present general conditions of sale regulate the relations between the Totes >> ISOTONER company ("Isotoner.fr") and any physical, non-commercial person or entity on the occurrence of a sale effectuated on the website www.Isotoner.fr. These conditions regulate all stages necessary to sale procurement, tracking and delivery of order. The act of placing an order signifies full and complete acceptance of the present general conditions of sale, accessible at any time on the website, and notably presented at the time of sale validation. The present general conditions of sale constitute the only agreement between the parties and take precedence over any other document. If any one condition is found to be invalid, it shall be considered to be regulated by the practices in force in the distance sales sector applicable to companies headquartered in France.

Minors are not allowed to contract the services of our site.

The buyer in this document shall be referred to as "you".

1. Price and means of payment

All product prices are indicated in euros, all official fees included except for the cost of shipping. (see paragraph Delivery); Isotoner.fr reserves the right to modify these prices without prior notice. Fees include VAT applicable on the day of purchase. Any change in applicable taxes will be reflected in the price of the products. The products will be billed on the basis of rates in force at the moment the order is recorded. Products remain the property of isotoner.fr until full payment of the price set by isotoner.fr.

Online payment shall be effectuated by credit card or paypal.

2. Product availability

Indications of product availability are supplied to you at the moment your order is made. In the event of the unavailability of the product after the order is made, isotoner.fr will contact you via email as quickly as possible. You will be automatically reimbursed via your credit card used to effectuate payment within two days of the time of your cancelled order, as registered by isotoner.fr, for the amount paid for the unavailable item. In the case of payment by blue e-card (e-carte bleue), the reimbursement will be made by check within 15 days, according to the registry of Isotoner.fr, of the payment of the cancelled order, The site offers commercial sale of products, which does not include the totality of products sold by the Isotoner company.

3. Your order

Isotoner reserves the right to refuse any order from any client against whom there exists any litigation relative to the payment of a previous or current order. Isotoner does not deliver to PO boxes. Isotoner cannot be held responsible for the direct or indirect consequences of an order cancellation or delivery delay, notably including cases of disturbances of postal service or transport in general by strikes or other means, due to events not created by our actions. The estimated delivery time can only be considered as an indicator and any delivery time in excess of this indicator cannot be considered the cause of any damages, refusal of the merchandise or cancellation of the order.

4. Delivery - Shipping Fees

Your order will be processed within 3 working days and will then be sent by the So Colissimo service of the Post Office for deliveries in metropolitan France, and the Colissimo service for deliveries to other countries. The post office's approximate routing times are: - 2 business days for metropolitan France - 4 business days for other European countries

Your package will then arrive at your delivery address approximately 4 business days later in metropolitan France and 6 business days later for other European countries after your order with isotoner.fr. These delivery times are approximate and subject to change, notably in periods of high demand. An email confirming the delivery of your package will allow you to track the progress of your order.

Delivery fees are calculated via 2 payment zones.

Metropolitan France:

  • Delivery fee are free for all orders on our site

Other European countries (Germany, Belgium Netherlands, Luxembourg, Spain, Italy, Austria, Portugal):

  • Delivery free for all orders greater than or equal to €49 TTC. 
  • Delivery fee of €5.90 TTC for all orders less than €49 TTC. 

Denmark and Greece:

  • Free delivery for all orders greater than or equal to 49€ including VAT. 
  • Delivery charge of 12,90€ including VAT for all orders less than 49€ including VAT. 

5. Return

Your satisfaction is essential! If you are at all dissatisfied with any item you purchase for any reason, you can exchange it or return it for a reimbursement. In compliance with article L.121-16 et seq. of the Consumer Code, you will have a period of 14 days following the day your package is received to exercise your right of retraction.

To make your return, return the new item(s) in their original packaging, accompanied by your attached return voucher to the following address: ISOTONER, Web Return Service 15140 Saint Martin Valmeroux FRANCE

The exchange for an identical item (of different size or colour) is realised without additional shipping charge. If the return is made due to an error on our part or a defective article, the return shipping fee will be paid by isotoner. Otherwise, you will pay the return shipping change.
Isotoner will process the exchange or reimbursement within 14 days of receiving your package at our processing facility. Exchanges and refunds are provided by Isotoner as soon as possible, and at the latest within 14 days of the customer exercising the right to return with proof that the products have been sent back (date and stamp from the Post Office on the return sticker) or following the arrival of the products at our depot. Isotoner offers refunds for returned products, provided that the above conditions are met , and it also refunds the basic delivery cost of the shipment if you return all of your order. If you do not return the entirety of your order and keep at least one of the products ordered, the basic delivery cost of the shipment will not be refunded by Isotoner. In case the product requested for exchange is unavailable, a reimbursement will be made automatically. The amount of all reimbursements will be directly credited to your credit card used to make payment. An email confirming the reimbursement will be automatically addressed to you by our securitised payment partner Paybox.

6. Security

Isotoner.fr guarantees total security for your payment. All payment transactions are effectuated directly via the PAYBOX DIRECT solution of the Palatine Bank, specializing in securitised internet payment. The transaction is securitised by SSL technology, which means that your bank account information is sent through the internet in an encrypted (and thus secret) form between your computer and the PAYBOX DIRECT payment server with our partner, the Palatine Bank, and are never stored on our site. Once the payment has been validated, your order will be registered. Isotoner.fr never has access to your bank account information and in no case stores this information in its servers. For this reason, you must input them again with each new order on our site.

7. Loyalty program

With each of your orders isotoner offers you loyalty points. Each purchase euro (price of item including taxes and excluding shipping charges) = 1 fidelity point. Each point is worth 10 euro cents.

When you have earned at least 50 loyalty points (50 euros worth of purchases), they will automatically be available to you as a form of payment on your next order. When prompted for payment method, your loyalty points will be offered to you first. Simply click this option so that they are applied as a discount on the total payment amount. Loyalty points can be used in conjunction with another payment method (credit card or paypal).

8. Customer Service

For questions or information, you can contact us by filling out the following form or by mail to: ISOTONER, Customer Service, 15140 Saint Martin Valmeroux

9. Protection of personal data

Isotoner commits never to reveal information sent by buyers and visitors to the site to third parties. This information is confidential, and will only be used by internal services for the processing of your order and to enhance and personalise communications, namely via informational letters and emails. This article cannot prevent the cession or transfer of activities to third parties. Thus, in accordance with the Data Protection Act of 6 January 1978, the buyer has the right to access, modify, or remove all concerned personal data. For these motives, or if you prefer not to be informed of our offers by email, simply indicate as such via the following form.

The website www.isotoner.fr is registered with the CNIL (Commission Nationale de l'Informatique et des Libertés) under number 1202402. The site uses cookies exclusively for the purpose of collecting information for the online store.

10. Site property and intellectual property

The internet site is the property of Isotoner, owner of the intellectual property and all related rights. Copying or downloading all or part of this site or its contents is prohibited. All text, comments, works, product photos, illustrations and images published on Isotoner sites are protected under copyright and intellectual property law worldwide. Under this law and in accordance with the provisions of the Code of Intellectual Property, only private use, subject to distinct regulations, more restrictive than the intellectual property code, is authorised. All other use constitutes piracy, punishable under Intellectual Property Law. Any reproduction, total or partial, of the Isotoner catalogue is strictly prohibited.

11. Limitation of liability / force majeure

During all stages of access to the site, of the ordering process, of the delivery and of later services, Isotoner is only bound within the limits of due care. Isotoner cannot be held responsible for all inconveniences or damages inherent to the use of the internet, notably a disconnection of service, an exterior intrusion or the presence of a computer virus, or any interference falling under the definition of force majeure. Photographs demonstrating the products are not contractual. Isotoner cannot be held responsible for errors, including typographical errors or distortions of colours experienced on computer screens that do not produce a "true to life" colour. Neither party will be responsible for the complete or partial non-execution of his/her legal obligations under the present contract, if this non-execution is provoked by an event constituting force majeure. Cases of force majeure shall be considered as events fulfilling the criteria denoted by the jurisprudence of the 2nd Civil Chamber of the Court of Cassation. The party invoking an event constituting force majeure must advise the other party thusly within five business days following the occurrence or threat of this event. The parties agree that they must convene as quickly as possible to determine together the ways to execute the order for the duration of the case of force majeure. In the case of any delay greater than one month of interruption due to force majeure, Isotoner will not be obligated to honour the order, dependent on Isotoner reimbursing the buyer if necessary.

12.Continuing applicability in case of nullification of a clause and non-waiver

If one or multiple clauses of the present general conditions of sale is held as invalid or declared thusly in the application of a law, ruling or as a consequence of a definitive decision of a competent jurisdiction, the other stipulations shall maintain their legal force and applicability, and the invalid stipulation shall be replaced by a valid stipulation as close as possible to a result desired by both parties. Should one party not claim a breach by the other party of any one of the obligations under the present general conditions, this shall not be interpreted in the future as a waiver of the present obligations.

13.Applicable law and dispute resolution

The present general conditions of sale are subject to French law, including substantive and procedural law. Only the French version of the present general conditions of sale is enforceable against Isotoner. In case of litigation, an amicable resolution shall be sought before any judicial action. We request that you contact our ISOTONER customer service: Customer Service, 15140 Saint Martin Valmeroux.Absent any amicable resolution, all legal action shall be brought before competent courts.

14.EU Declaration of conformity of protective glasses N°08092

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